Troubleshooting AME Approval Routing

1. 11i.AME.B - Review the setup

a. Navigate to AME (Approvals Management Business Analyst) responsibility /
Business Analyst dashboard
b. Click Setup Report in the bottom right of the dashboard page
c. Select Purchase Requisition Approval transaction type (or similar) and
click Go
d. * Choose Printable Page. Review the setup details to verify all conditions on the requisition have
applicable rules and valid approvers specified. The report shows Attributes,
Conditions, Groups, and Rules details.

For the same detail in 11i.AME.A review the setup under each tab: Attributes,
Conditions, Groups, Rules

2. 11i.AME.A - Capture a new exception log from a testcase

a. Select the Admin tab
b. Select transaction-type administration and click Continue
c. Select Clear the current transaction type's exception log and click Continue / OK

d. * Navigate to iProcurement and reproduce the issue (Add items to cart, proceed through checkout, and reproduce the error that the approval list is not built.
e. Navigate to AME (ensure Transaction Type is still Purchase Requisition Approval)
f. Select the Admin tab
g. Select transaction-type administration and click Continue
h. * Select View the current transaction type's exception log and click Continue
i. Search Metalink based on the exceptions shown in the exception log, and adjust the rules and groups setup accordingly

3. Do a Test Transaction

a. Navigate to AME (Approvals Management Business Analyst) responsibility /
Business Analyst dashboard
b. Specify the transation type Purchase Requisition Approval (or similar)
c. Choose Test Workbench
d. Click Create
e. Specify conditions and select starting point person, org_id, and other details to match the case that has the issue

- Name and save the test if desired for future use

f. * Run the test and review the results to confirm whether or not an appropriate rule(s) is found

Thanks & Regards,
S.Grace Paul Regan